Email Client Setup: Outlook 2013

How to set up your email with Outlook 2013

• Step by Step Walkthrough (POP)
• Step by Step Walkthrough (IMAP)
• Email Client Setup: Comparing POP vs. IMAP

Screenshots (click to enlarge)

Steps 6 & 7	Steps 8 & 9
Steps 10 & 11	Steps 12, 13, 14
Steps 15, 16, 17

Step by Step Walkthrough (POP)

You will need your incoming mail server, outgoing mail server, full email address, and your email password. The default settings are listed below.

1. Open Outlook 2013.
2. Click File.
3. Click Info.
4. Click Add Account.
5. Choose Manual setup or additional server types.
6. Click Next.
7. Choose POP.
8. Click Next.
9. Fill in the following information:
   • Your Name: The name to display on your email.
   • Email Address: Your full email address
   • Account Type: POP
   • Incoming Mail Server: pop.virtualave.net
   • Outgoing Mail Server (SMTP): smtp.virtualave.net
   • User Name: Your full email address
   • Password: Your emailpassword
   • Remember Password: We recommend having this checked.
   • Require logon using Secure Password Authentication (SPA): We recommend having this unchecked.
10. Click More Settings.
11. Click Outgoing Server.
12. Check My outgoing server (SMTP) requires authentication.
13. Select Use the same settings as my incoming mail server.
14. Click Advanced.
15. Fill in the following information:
    • Incoming Server (POP Port): 110
    • Use the following type of encrypted connection (Incoming): Optional. If enabled, change Incoming Server (POP Port) to 995.
    • Outgoing Server (SMTP Port): 587
    • Use the following type of encrypted connection (Outgoing): Optional. If enabled, change Outgoing Server (SMTP Port) to 465.
16. Click OK.
17. Click Next.
18. Click Finish to complete the set-up.

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Step by Step Walkthrough (IMAP)

Screenshots (click to enlarge)

Steps 6 & 7	Steps 8 & 9
Steps 10 & 11	Steps 12, 13, 14
Steps 15, 16, 17

You will need your incoming mail server, outgoing mail server, full email address, and your email password. The default settings are listed below.

1. Open Outlook 2013.
2. Click File.
3. Click Info.
4. Click Add Account.
5. Choose Manual setup or additional server types.
6. Click Next.
7. Choose IMAP.
8. Click Next.
9. Fill in the following information:
   • Your Name: The name to display on your email.
   • Email Address: Your full mailbox address
   • Account Type: IMAP
   • Incoming Mail Server: imap.virtualave.net
   • Outgoing Mail Server (SMTP): smtp.virtualave.net
   • User Name: Your full email address
   • Password: Your email password
   • Remember Password: We recommend having this checked.
   • Require logon using Secure Password Authentication (SPA): We recommend having this unchecked.
10. Click More Settings.
11. Click Outgoing Server.
12. Check My outgoing server (SMTP) requires authentication.
13. Select Use the same settings as my incoming mail server.
14. Click Advanced.
15. Fill in the following information:
    • Incoming Server (IMAP Port): 143
    • Use the following type of encrypted connection (Incoming): Optional. If enabled, change Incoming Server (IMAP Port) to 993.
    • Outgoing Server (SMTP Port): 587
    • Use the following type of encrypted connection (Outgoing): Optional. If enabled, change Outgoing Server (SMTP Port) to 465.
16. Click OK.
17. Click Next.
18. Click Finish to complete the set-up.

I followed the instructions, but I still can't connect. What can I do?

• Refer to the generic troubleshooting steps for email client setup.
• Consult Microsoft's support page for Outlook 2013.
• Contact us so that we can help you troubleshoot the issue.

Using a different Outlook version?

• Email Client Setup: Outlook 2016 and Microsoft 365
• Email Client Setup: Outlook 2010
• Email Client Setup: Outlook 2007
• Email Client Setup: Outlook 2003
• Email Client Setup: Outlook for Android